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Dispatchers in Orange County, Florida, have adopted new emergency communications technology that allows them to accept video calls from residents in need of assistance.
Developed by Carbyne, a software company dedicated to modernizing emergency communications, the innovative video-to-911 system marks a significant leap forward in enhancing the efficiency and effectiveness of emergency services in Central Florida.
Orange County Fire allocated $16,680 toward the planning and implementation of the video software. Division Chief of Communications Kimberly Stewart-Horan described the transformative impact of the new system.
“This technology is the first of its kind in Central Florida and has the potential to save lives in a new and innovative way,” Stewart-Horan stated. “It will allow dispatchers to have eyes on the scene before responders arrive, enabling more precise assessment and timely assistance.”
The capabilities of the video-to-911 system also enhances traditional emergency communication methods.
Stewart-Horan highlighted various scenarios where the technology could prove invaluable, including aiding lost individuals in pinpointing their location, facilitating communication in situations where verbal communication may be challenging or unsafe and providing critical visual information in hazardous situations such as hazmat incidents.
A recent live demonstration showcased the practical application of the technology, simulating a scenario where an Orange County resident became lost on a local park trail.
By initiating a video call to the dispatcher, the individual was able to provide visual cues and landmarks, enabling emergency responders to swiftly locate and assist the resident.
According to officials, the operational rollout of the video-to-911 system follows extensive planning and testing to ensure its seamless integration into Orange County’s emergency response infrastructure.
Dispatchers have also undergone training to utilize the new feature effectively, with a focus on maintaining user privacy and ensuring consent before initiating video calls.
“This innovative technology represents a significant enhancement to our existing emergency response system,” Stewart-Horan said. “As technology continues to evolve, it’s imperative that we leverage these advancements to deliver the highest level of service to our community.”
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